Refund policy

Return & Refund Policy

Effective Date: [27/07/2026]

At KYS – Know Your Style, every product is made to order specifically for you. We strive to deliver premium-quality apparel, but if something isn't right, we're here to help.

1. Return Eligibility

We accept returns only under the following circumstances:

  • You received a defective, damaged, or misprinted product.
  • You received the wrong item or incorrect size than what was ordered.
  • The product has a manufacturing defect.

To be eligible for a return, you must contact us within 7 days of delivery.

The item must:

  • Be unworn and unwashed.
  • Have all original tags attached.
  • Be in its original packaging wherever possible.
  • Be accompanied by proof of purchase (order number or receipt).

2. Non-Returnable Items

As all KYS products are made-to-order, we do not accept returns or exchanges for:

  • Incorrect size selected by the customer.
  • Change of mind.
  • Personal preference.
  • Slight colour variations caused by different screen settings or lighting.
  • Minor variations in print placement that fall within standard manufacturing tolerances.
  • Normal wear and tear.

Please refer carefully to our Size Guide before placing your order.

3. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, or incorrect, please email us within 7 days of receiving your package with:

  • Your order number
  • Clear photographs of:
    • The product
    • The issue
    • The packaging (if damaged)

After reviewing your request, we will offer one of the following at no additional cost:

  • A replacement product
  • A full refund
  • Store credit (where applicable)

4. Exchange Policy

Since every item is produced on demand, we currently do not offer routine size or colour exchanges.

If we shipped the wrong product or wrong size, we will replace it free of charge.

5. Refunds

Once your claim has been approved:

  • Refunds will be processed to your original payment method.
  • Please allow 5–10 business days after approval for the refund to reflect in your account (depending on your bank or payment provider).
  • Shipping charges are non-refundable unless the return is due to our error or a manufacturing defect.

6. Order Cancellation

Orders may be cancelled only before production begins.

Once your order enters production, it cannot be cancelled because it is custom manufactured specifically for you.

If you wish to cancel your order, contact us immediately after placing it.

7. Lost Shipments

If your tracking status indicates that your order has been delivered but you have not received it:

  • Please first check with neighbours or your building's security/reception.
  • Contact the shipping carrier.
  • If the issue remains unresolved, email us and we'll assist you in investigating the shipment.

8. Return Shipping

If a return is approved due to a manufacturing defect or our error:

  • We will provide return instructions.
  • Where applicable, return shipping costs will be covered or reimbursed by KYS.

For all other situations where a return is accepted at our discretion, the customer is responsible for return shipping charges.

9. How to Request a Return

Please email us at contact@kysshop.in with:

  • Order Number
  • Full Name
  • Description of the issue
  • Photographs (if applicable)

Our support team aims to respond within 24–48 business hours.

10. Our Commitment

At KYS, quality matters. Every order is inspected before dispatch, and if we make a mistake, we'll make it right as quickly as possible. Our goal is to ensure every customer receives apparel that reflects the quality and identity of Know Your Style.