Shipping policy

Shipping Policy

Effective Date: [27/07/2026]

At KYS – Know Your Style, every order is made specifically for you after it is placed. This allows us to reduce waste and maintain the highest quality standards. Because of this, shipping timelines include both production and delivery.

1. Order Processing

Orders are processed after successful payment confirmation.
Production typically begins within 1–2 business days.
Since our products are made to order, production may take 2–5 business days depending on order volume and product availability.
Orders placed on weekends or public holidays will begin processing on the next business day.

Once production has started, orders cannot be modified or cancelled.

2. Shipping Timeline

Estimated delivery times after dispatch are:

Location	Estimated Delivery Time
Metro Cities	3–5 Business Days
Tier 2 & Tier 3 Cities	4–7 Business Days
Remote Locations	5–10 Business Days

Total Estimated Delivery Time (Production + Shipping):

5–10 business days for most locations across India.

Please note that delivery timelines are estimates and may vary during festivals, public holidays, adverse weather conditions, or courier-related delays.

3. Shipping Charges

Shipping charges (if applicable) are calculated at checkout.
Any promotional free shipping offers will be displayed on our website during eligible campaigns.
Additional charges may apply for deliveries to remote or special service areas.

4. Order Tracking

Once your order has been dispatched, you'll receive:

A shipping confirmation email.
Your tracking number.
A link to track your shipment in real time.

Tracking information may take up to 24 hours to become active after dispatch.

5. Delivery Attempts

Our courier partners generally make multiple delivery attempts before returning a package.

If delivery fails because:

An incorrect shipping address was provided,
The customer is unavailable,
The shipment is refused,

the order may be returned to us. Additional shipping charges may apply if the package needs to be shipped again.

6. Address Changes

Shipping addresses can only be changed before production begins.

Once your order enters production or has been dispatched, we are unable to modify the shipping address.

Please double-check your address before placing your order.

7. Delayed Deliveries

While we work with trusted courier partners, occasional delays can occur due to:

Severe weather
Natural disasters
Public holidays
Government restrictions
High shipping volumes
Courier operational issues

We appreciate your patience and will assist in tracking delayed shipments whenever possible.

8. Lost or Damaged Shipments

If your package:

Arrives damaged,
Appears to have been tampered with,
Is missing items,
Is lost in transit,

please contact us within 7 days of the expected delivery date.

Include:

Your Order Number
Clear photographs (if applicable)
A brief description of the issue

After verification, we'll work with our production and logistics partners to provide a suitable resolution, including a replacement or refund where applicable.